Complete user agreement governing your use of gon88's online betting and casino services. Please read carefully before using our platform.
Important Legal Agreement: By accessing, registering for, or using gon88's website, mobile platform, or any related services (collectively, the "Platform"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions (the "Agreement"). If you do not agree with any part of this Agreement, you must immediately cease using the Platform. This Agreement governs the relationship between you (the "User" or "Member") and gon88 (the "Company," "we," "us," or "our").
For the purposes of this Agreement, the following terms shall have the meanings set forth below:
You must be at least 21 years of age to register for an Account and use the Platform. gon88 operates in compliance with Indonesian regulatory standards and international responsible gaming guidelines, which mandate a minimum age of 21 for all forms of online gambling and betting. By registering, you confirm that you meet this age requirement.
The Platform is intended for use by residents of Indonesia. You confirm that you are physically located within Indonesia at the time of registration and use. Users accessing the Platform from jurisdictions where online gambling is prohibited or restricted are solely responsible for compliance with local laws. gon88 reserves the right to restrict access from certain jurisdictions without prior notice.
You confirm that you have the legal capacity to enter into this binding Agreement under the laws of your jurisdiction. You are not acting on behalf of a third party, and you are using your own funds for all deposits and wagers.
Each User is permitted one (1) Account only. Creating multiple accounts (commonly known as "multi-accounting") is strictly prohibited and will result in immediate suspension of all associated accounts and forfeiture of all balances, including winnings. This restriction applies per individual, per household, per IP address, and per payment method.
To create an Account, you must provide accurate, complete, and current information, including your full legal name, date of birth, email address, phone number, and residential address. Providing false or misleading information is a material breach of this Agreement and may result in Account termination.
gon88 requires all Users to complete KYC (Know Your Customer) verification before processing withdrawal requests. You will be asked to submit government-issued identification (such as KTP / Indonesian National Identity Card), proof of address (utility bill or bank statement dated within the last 3 months), and a selfie holding your ID. Verification typically takes 1–24 hours. Failure to complete KYC may result in withdrawal delays or Account suspension.
You are solely responsible for maintaining the confidentiality of your Account login credentials (username and password). You must not share your password with any third party. Any activity that occurs under your Account is your responsibility. If you suspect unauthorized access, you must notify gon88 support immediately via live chat or email. gon88 is not liable for any losses resulting from unauthorized Account access due to your failure to secure your credentials.
You must promptly update your Account information if your contact details, address, or payment methods change. Outdated information may result in delayed communications, failed transactions, or Account restrictions.
gon88 accepts deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. International credit/debit cards (Visa, Mastercard) may also be accepted subject to processing availability. All deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited.
Most deposits are credited to your Account within 60 seconds. In rare cases, processing may take up to 15 minutes due to bank or payment provider delays. If your deposit does not appear within this timeframe, contact gon88 support with your transaction reference number.
The minimum deposit amount is Rp 10.000 (ten thousand Indonesian Rupiah). Maximum deposit limits vary by payment method and Account status. VIP members may enjoy higher limits. You may set personal deposit limits via the Responsible Gaming tools in your Account settings.
Withdrawals are processed to the same payment method used for your most recent deposit, in accordance with anti-money-laundering (AML) regulations. You must complete KYC verification before your first withdrawal. Most withdrawals are processed within 15 minutes during WIB (Western Indonesia Time, UTC+7) business hours. Larger withdrawals or first-time withdrawals may require additional security review and may take up to 24 hours.
gon88 does not charge withdrawal fees for standard transactions. However, your bank or payment provider may impose their own fees. The minimum withdrawal amount is Rp 50.000. Maximum withdrawal limits are as follows: Standard members — Rp 50.000.000 per transaction; VIP members — higher limits apply based on tier. Daily and monthly withdrawal limits may also apply.
To comply with AML regulations, all deposits must be wagered at least one time (1x turnover) before withdrawal. For example, if you deposit Rp 100.000, you must place bets totaling at least Rp 100.000 before requesting a withdrawal. This requirement applies to the deposit amount only, not to winnings.
gon88 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, VIP rewards, and special event promotions. Each promotion is subject to specific terms and conditions, including wagering requirements, minimum odds, eligible games, maximum bet limits, and expiration dates. These specific terms are published on the promotions page and must be read before claiming any bonus.
Unless otherwise stated, all bonus funds are subject to wagering requirements (also known as rollover or playthrough requirements) before they can be withdrawn. Typical wagering requirements range from 5x to 30x the bonus amount, depending on the promotion. For example, a Rp 100.000 bonus with 10x wagering requires Rp 1.000.000 in total bets before the bonus and any associated winnings become withdrawable.
gon88 reserves the right to cancel bonuses, void winnings, and suspend Accounts if bonus abuse is detected. Prohibited activities include but are not limited to: creating multiple accounts to claim bonuses multiple times, using VPNs or proxy servers to bypass regional restrictions, placing opposing bets on different outcomes of the same event (commonly known as "arbitrage betting"), and collusion with other Users. Any violation will result in forfeiture of the bonus and any winnings derived from it.
While playing with an active bonus, a maximum bet limit applies (typically Rp 25.000 per bet or 10% of the bonus amount, whichever is lower). Exceeding this limit may result in bonus forfeiture and voiding of associated winnings.
gon88 reserves the right to refuse or limit any bet at our sole discretion, particularly for unusually large stakes, bets suspected of being placed using inside information, or bets that may expose the Company to excessive financial risk. Once a bet is accepted and confirmed in your bet history, it cannot be cancelled or amended by the User.
All sports bets are settled based on the official result as determined by the relevant governing body (e.g., FIFA for football, the respective league authority for BRI Liga 1 matches). In the event of a dispute over a result, gon88's decision is final. Casino game outcomes are determined by certified Random Number Generators (RNG) and are final once displayed. Live dealer game results are determined by the live dealer and recorded on video; these results are also final.
If a sporting event is postponed or cancelled, bets will typically be voided and stakes refunded, unless the event is rescheduled and completed within 48 hours of the original start time. Specific rules for togel draws, casino games, and other products are outlined in their respective game rules, accessible within each game's information panel.
If an obvious error occurs (such as incorrect odds displayed due to a technical glitch, a clearly wrong market price, or a settlement mistake), gon88 reserves the right to void the affected bets and correct the error. Users will be notified via email or in-app notification. "Obvious error" means a price, line, or handicap that is clearly and materially different from those available in the general market at the time the bet was placed.
The following activities are strictly prohibited on the gon88 Platform. Engaging in any of these activities may result in immediate Account suspension, forfeiture of all funds (including winnings), and potential legal action:
While gon88 strives to provide uninterrupted service, we do not guarantee that the Platform will be available at all times. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control (such as internet service provider outages, natural disasters, or cyberattacks). gon88 is not liable for any losses resulting from Platform downtime.
gon88 makes reasonable efforts to ensure that all information on the Platform (including odds, game rules, and promotional terms) is accurate and up to date. However, errors may occasionally occur. We are not liable for any losses resulting from inaccurate information, provided we take prompt action to correct the error once identified.
To the fullest extent permitted by applicable law, gon88's total liability to you for any claim arising out of or related to your use of the Platform shall not exceed the total amount you deposited into your Account during the six (6) months immediately preceding the claim.
The Platform may integrate third-party services (such as payment processors, game providers, and live streaming services). gon88 is not responsible for the performance, availability, or content of these third-party services. Your use of such services is subject to their own terms and conditions.
If you have a dispute or complaint regarding any aspect of the Platform, you must first contact gon88 customer support via live chat, email ([email protected]), or in-app messaging. Our support team will investigate your complaint and provide a written response within 7 business days. We aim to resolve all disputes amicably and fairly.
If you are not satisfied with the initial response, you may escalate the matter by submitting a formal written complaint to our compliance department. Include your Account details, a detailed description of the dispute, and any supporting evidence (screenshots, transaction IDs, etc.). The compliance team will conduct a thorough review and provide a final decision within 14 business days.
gon88's decision in any dispute is final and binding. By agreeing to these Terms & Conditions, you waive any right to bring claims in a court of law related to your use of the Platform, except where such a waiver is prohibited by applicable law.
gon88 reserves the right to suspend or terminate your Account at any time if we believe you have violated this Agreement, engaged in prohibited activities, or if continued Account access poses a risk to the Company or other Users. Suspended Accounts cannot place bets, make deposits, or request withdrawals until the suspension is lifted.
You may request voluntary Account closure or self-exclusion at any time by contacting customer support. Self-exclusion periods can be set for 1 week, 1 month, 6 months, or permanently. Once a self-exclusion period is activated, you will not be able to log in or place bets until the period expires. For more information, visit our Responsible Gaming page.
If your Account is terminated by gon88 due to a serious breach of this Agreement (such as fraud or multi-accounting), all remaining Balance may be forfeited. If your Account is closed voluntarily or for inactivity, you may request withdrawal of your remaining Balance after completing all pending wagering requirements and KYC verification.
This Agreement is governed by and construed in accordance with the laws applicable to online gaming services operating internationally and serving the Indonesian market. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the appropriate international arbitration body or legal authority as determined by gon88's licensing jurisdiction. By using the Platform, you consent to this governing law and jurisdiction.
If you have any questions regarding these Terms & Conditions, or if you need assistance with your Account, please contact gon88 customer support:
Our Indonesian-speaking support team operates 24/7 (WIB hours) and typically responds within 45 seconds via live chat.
Essential highlights from gon88's Terms & Conditions for your quick reference.
You must be at least 21 years of age and a resident of Indonesia to use gon88. KYC verification is required before your first withdrawal.
Creating multiple accounts is strictly prohibited. Each individual, household, and payment method may only have one active gon88 Account.
All deposits must be wagered at least once (1x turnover) before withdrawal to comply with anti-money-laundering regulations.
Every bonus has specific wagering requirements, maximum bet limits, and eligible games. Review the full terms before claiming any promotion.
Fraudulent activity, cheating, and abuse of bonuses will result in Account termination and forfeiture of all funds, including winnings.
Contact our 24/7 Indonesian-speaking support team first if you have any disputes. gon88's final decision on all disputes is binding.
Our support team is here to help clarify any aspect of gon88's Terms & Conditions. 21+ Only
Visit FAQ Return to HomeAlso read our Privacy Policy and Responsible Gaming pages for complete information on how we protect your data and support safe gaming.