Your safety and well-being are our top priorities. Learn about our player protection tools, self-exclusion options, and support resources for healthy gaming habits.
Our Commitment to You: gon88 is dedicated to promoting responsible gaming practices and protecting our Users from the potential harms of problem gambling. We believe that online betting and casino gaming should be an entertaining leisure activity, not a source of financial distress or emotional harm. This page outlines the tools, resources, and policies we have in place to help you maintain control over your gaming habits and seek support if you need it.
Responsible gaming means playing in a way that is balanced, controlled, and within your personal limits. It recognizes that while the majority of people can enjoy online betting and casino games as a form of entertainment, a small percentage may develop problematic gambling behaviors that can negatively impact their finances, relationships, and mental health.
At gon88, responsible gaming is not just a regulatory requirement — it is a core value that guides every aspect of our operations, from the design of our Platform to the training of our customer support team. We are committed to providing a safe environment where Indonesian players can enjoy football betting, live casino games, slots, togel (Indonesia's traditional numbers lottery), and other gaming products without experiencing harm.
If you notice any of the following behaviors in yourself or someone you know, it may indicate a gambling problem: spending more money or time gambling than you can afford; chasing losses by betting larger amounts to win back money; lying to family or friends about gambling activities; neglecting work, school, or personal responsibilities; borrowing money or selling possessions to fund gambling; feeling anxious, depressed, or irritable when not gambling; repeatedly trying and failing to cut back or stop gambling. If any of these apply to you, please reach out for help immediately. Contact our support team or use the resources listed below.
gon88 provides a comprehensive suite of tools to help you stay in control of your gaming activity.
Self-exclusion allows you to temporarily or permanently block access to your gon88 Account. You can choose exclusion periods of 1 week, 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During the exclusion period, you will not be able to log in, place bets, make deposits, or receive promotional communications. To activate self-exclusion, contact our support team via live chat, email, or WhatsApp. Once activated, the exclusion cannot be reversed until the chosen period expires.
Set daily, weekly, or monthly deposit limits to control how much money you can deposit into your gon88 Account. Limits can be set in Indonesian Rupiah (Rp) and apply across all payment methods (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja). You can decrease your deposit limit at any time (effective immediately). Increases require a 24-hour cooling-off period before taking effect. Access deposit limits in your Account Settings under "Responsible Gaming."
Loss limits allow you to set a maximum amount you are willing to lose over a specified period (daily, weekly, or monthly). Once your losses reach the set limit, you will not be able to place additional bets until the next period begins. This tool helps prevent chasing losses and ensures that gaming remains within your financial comfort zone. Loss limits are calculated based on net losses (total bets minus total winnings) and can be configured in your Account Settings.
Set session time limits to control how long you spend on the gon88 Platform in a single gaming session. You can choose limits of 30 minutes, 1 hour, 2 hours, or custom durations. When the session limit is reached, you will be automatically logged out and required to take a break before logging in again. Reality checks are periodic on-screen reminders that show you how long you have been playing and how much you have wagered or won. Configure these settings under "Responsible Gaming Tools" in your Account.
Take a short break from gambling by activating a time-out period. Unlike self-exclusion, time-outs are shorter (24 hours, 48 hours, 72 hours, or 7 days) and designed to give you space to reassess your gaming habits without committing to a long-term exclusion. During the time-out, your Account will be temporarily suspended, and you will not receive any promotional communications. Time-outs can be activated instantly through your Account Settings or by contacting customer support.
Not sure if your gambling habits are healthy? Take our confidential self-assessment test to evaluate your risk level. This short questionnaire is based on clinically validated screening tools used by problem gambling professionals. Your results will help you understand whether your gaming behavior is within normal recreational limits or if you may benefit from setting stricter controls or seeking support. Access the self-assessment test in your Account Settings under "Responsible Gaming Tools."
gon88 strictly enforces a minimum age requirement of 21 years for all Users. This policy is in line with Indonesian regulations and international best practices for responsible gaming. Underage gambling is illegal, harmful to minors' development, and a serious offense that we take extremely seriously.
All Users must provide their date of birth during Account registration. Before processing your first withdrawal, gon88 requires completion of KYC (Know Your Customer) verification, which includes submission of government-issued identification (KTP / Indonesian National Identity Card, passport, or driver's license) and a selfie holding your ID. Our verification team uses OCR (Optical Character Recognition) and manual review to confirm that you are at least 21 years of age.
If we discover that a User is under 21 years of age, we will immediately:
We encourage parents and guardians to monitor their children's internet usage and use parental control software to block access to online gambling sites. If you believe a minor has accessed gon88, please contact us immediately at [email protected] (plain text — not a clickable link) so we can investigate and take corrective action.
If you feel that gambling is becoming a problem for you or someone you know, help is available. Seeking support is a sign of strength, not weakness. The sooner you reach out, the easier it will be to regain control.
Our customer support team is trained to assist with responsible gaming concerns. If you need to activate self-exclusion, set stricter limits, or discuss your gaming behavior in confidence, contact us via:
All communications regarding responsible gaming are treated with strict confidentiality. Our support agents will not judge you or pressure you to continue playing.
While gon88 provides tools and resources to support responsible gaming, we are not a substitute for professional counseling. If you are struggling with problem gambling, we strongly recommend reaching out to specialized organizations that provide confidential support, counseling, and treatment programs:
Problem gambling affects not just the individual, but also their family and loved ones. If someone close to you is struggling with gambling, educate yourself about problem gambling, express your concerns in a non-judgmental way, encourage them to seek professional help, and consider attending support groups for families affected by gambling (such as GamAnon, the counterpart to Gamblers Anonymous).
The principles that guide our approach to player protection and safe gaming.
We use KYC verification with government-issued ID and selfie checks to ensure all Users meet our 21+ age requirement. Underage gambling is not tolerated.
Deposit limits, loss limits, session time limits, reality checks, time-outs, and self-exclusion — all accessible directly in your Account Settings.
We do not send promotional offers to self-excluded users or those who have set strict limits. You can opt out of marketing communications at any time.
Our customer support staff receive ongoing training in responsible gaming intervention techniques and are equipped to help users in distress.
All games display RTP (Return to Player) percentages and house edge figures. We provide clear information on odds, wagering requirements, and bonus terms.
We would rather lose a customer than contribute to problem gambling. Your well-being is more important to us than short-term profit.
Follow these guidelines to keep your gaming experience fun, safe, and within your control:
Our support team is available 24/7 to assist with responsible gaming tools, account controls, or to provide confidential guidance. 21+ Only
Visit FAQ Return to HomeFor more information, read our Terms & Conditions and Privacy Policy. Gaming should be fun — if it's not, we're here to help.